Job Description

The Dreamery is an ice cream parlour and wine bar on a leafy street in De Beauvoir Town, London.
Our Ice Creams are hand made by our chefs at Goodbye Horses and we believe that wine should be fun, living and as close to zero-zero as possible - meaning nothing added, nothing removed.

The Dreamery is offering a full time role for an enthusiastic Supervisor to join our team.

As part of our front of house team, you are instrumental to the running of a smooth, energetic service.
You will be confident in overseeing the floor, supporting the team, and setting a calm, composed tone for both guests and colleagues. You will work closely with the kitchen and senior team to maintain high standards, resolve issues, and ensure every guest has a memorable experience at The Dreamery.

Responsibilities include:

Oversee the floor to ensure smooth and efficient service.
Lead and support the team throughout service.
Maintain high standards of service, cleanliness, and organisation.
Communicate clearly and effectively with the kitchen and senior team.
Handle guest queries, feedback, and issues with confidence and professionalism.
Support the training and development of junior team members.
Lead by example and contribute to a positive and collaborative team culture.

Job Requirements

Previous experience in a front-of-house role with supervisory responsibilities is essential.
Strong understanding of restaurant service and guest expectations.
Confident leading a team in a fast-paced service environment.
Excellent communication and interpersonal skills.
Ability to remain calm, organised, and decisive under pressure.
Experience supporting, coaching, and developing team members.
Strong problem-solving skills and confidence handling guest concerns.
A strong interest in and working knowledge of natural wines is essential.
High standards of professionalism, organisation, and attention to detail.
Positive attitude, strong work ethic, and commitment to delivering exceptional hospitality.