Help & Advice Onboarding Is Hospitality's Secret Weapon. Here's Why.

27 Apr 2026

70% of new hires decide whether a job is the right fit within the first month. When they leave, replacing them can cost up to four times their salary — and the damage to team morale and service standards is harder to measure still. Prue Stamp, Head of People & Culture at Urban Leisure Group and winner of Code's 2024 Women of the Year Mentor category, explains how to make those first days count.