Neil Gander
Founder of Electric Mayonnaise, Neil is a former chef and operator who specialises in breaking down commercial management into practical actions, helping leaders master P&L, dish costing, and operational profitability.
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Their training is designed and delivered by people who have actually worked in hospitality. Rather than relying on generic management theory, they teach practical skills that managers can immediately apply—from menu engineering, dish costing, labour controls and understanding a P&L to recruitment, performance management, HR essentials and handling difficult conversations with confidence. This enables managers to make an immediate commercial impact while helping to create stronger, more sustainable businesses for the future.
Through apprenticeships, leadership and management development, consultancy and employment programmes, they combine commercial knowledge with people skills to help hospitality professionals become more capable, confident and well-rounded leaders.
They are hugely excited to be partnering with Countertalk to launch the Countertalk Academy. Together, they want to make high-quality, industry-led development more accessible—creating stronger leaders, better workplaces and more rewarding careers across hospitality.
Founder of Electric Mayonnaise, Neil is a former chef and operator who specialises in breaking down commercial management into practical actions, helping leaders master P&L, dish costing, and operational profitability.
Co-founder of Electric Mayonnaise with 20 years of operational and HR leadership experience, Ella leads training modules designed to give managers the practical tools and confidence to manage performance, navigate employment law, and build strong workplace cultures.
A 12-year hospitality people and learning specialist, Lucy leads training modules that give newly promoted managers the practical communication, recruitment, and coaching skills needed to lead teams effectively from day one.