Resources Who Taught Us to Manage Like This?

12 Sept 2026

Hospitality teaches its people everything except the one thing that decides whether a team thrives, and a business survives. Promotion is, more often than not, a reward for excellence in something other than management. The best section chef becomes the sous, the most capable supervisor becomes the general manager, and the qualities that earned them the job often bear little relation to the ones on which they will now be judged.