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Career Advice

The customer is not king. YOU ARE.

Help & Advice The customer is not king. YOU ARE.

21 Feb 2026

The customer is not always right. They’re not your boss. And you are not beneath them. Too often obsessing over guest experience has meant teaching teams to diminish themselves. That status imbalance doesn’t just feel grim — it can actively sabotage service. So how do you get that power back?

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