Job Description

lai rai is a vibrant and modern new restaurant located in the heart of Peckham’s Rye Lane. We’re known for our bold and creative take on Vietnamese cuisine, designed and curated atmosphere, and a team-driven culture that reflects the energy of the neighbourhood we serve. As we continue to grow, we’re looking for a dynamic and experienced Assistant General Manager to lead our front team and help take lai rai to the next level.

As an AGM, you’ll be responsible for the overall performance of the restaurant service and performance, from day-to-day operations, sales to team development and guest satisfaction. You’ll be a hands-on leader who drives service standards, manages financial performance, and cultivates a positive and motivated workplace culture.

Key Responsibilities

Lead and support the front-of-house team while maintaining strong communication with the kitchen
Maintain high standards of service, cleanliness, and overall guest experience
Monitor labour, stock, and key performance indicators
Recruit, train, and develop team members including supervisors
Ensure compliance with health & safety, licensing, and food hygiene regulations
Work with ownership and management on reservations, events, planning, and business development
Assist the executive team with marketing and social media initiatives, coordinating with freelancers where needed
Handle guest feedback professionally and resolve issues when required
Manage rotas, scheduling, and holiday tracking

Job Requirements

What We’re Looking For

Experience in a senior hospitality management role (FOH Manager, AGM or similar)
A hands-on leader who enjoys working on the floor with the team
Strong organisational skills and the ability to manage a busy service
Experience managing costs, labour, and operational performance
Comfortable with rota systems, reservation, POS, and modern hospitality tools
A genuine passion for food, hospitality, and team development
Knowledge of the local area and customer base is a plus.