Hospitality Manager

Job Description

Copeland Enterprises Ltd (CEL) is the food and beverage arm of Copeland, a cultural placemaking and workspace provider. We have two sites that supply food and beverage and are looking for an individual to oversee the management of the café, bar and catering offering at one of our sites, Beckenham Place Mansion, a Grade II* listed mansion house in the centre of Beckenham Place Park.

The Hospitality Manager will be responsible for overseeing the day-to-day operations at Beckenham Place Mansion. This will include a variety of back of house and front of house responsibilities, and delivery of the hospitality-led summer event series, managing the direct café team to provide excellent customer service.

This role is supported by the Operations Manager who can help with the week to week and month to month management of the venue, providing guidance with staff rota’ing, stock management and project development. Working closely with the Mansion Management, the Hospitality Manager will ensure that CEL is able to maximise sales across a wide variety of private and public events taking place at the Mansion and the surrounding park. We have supporting departments, including accounting and marketing based at our Peckham site to assist you so that you can focus on curating the best offering and unique experience for our visitors.

This is a fantastic next step for a junior manager or senior supervisor looking to broaden their skill set looking for a development-focused role for an aspiring leader

Roles and Responsibilities: 

• To report on performance and actively engage with new ways to drive sales, based on the financial KPIs set by the Operations Manager.
• Manage daily service to hit revenue targets set by the Operations Manager.
• Coordinate team rotas and lead on-shift supervision. Support the Operations Manager with recruitment and appraisals (admin and contracts handled by HR).
• Oversee the current and future back of house food offerings.
• Oversee the current bar/café suppliers and where necessary sourcing new ones.
• Oversee ordering of stock/consumables for the café/bar.
• Manage relevant café/bar admin, including but not limited to: rota writing, maintaining relevant checklists.
• To support the Operations Manager with our busy Wedding bar event calendar, helping from the enquiry stage to on the day running of the event.
• Events catering management and admin, confirming prices, invoicing, deposits, customer liaison, briefing staff on the day and managing events.
• Creating and building on hospitality packages and making sure they are up to date and effective.
• Ensure the café/bar is fully compliant with licensing, health and safety and fire policy.
• Working with the Marketing Team to ensure promotions and marketing is developed, maintained and consistent.
• Working closely with the Mansion Management Team with strategy and updating through weekly meetings ensuring a collaborative relationship building joint revenue and operational success.
• Be the CEL main point of contact for hospitality-led events overseeing all relevant set up of bar and catering offers.
• Working with the Mansion Management, delivering our summer weekly event programme. In the past this has included Peckish food markets and Lazy Sundays - outside DJ’d events.
• Ensure all relevant equipment is working properly and take the lead on any necessary repair works and sourcing new items.

Who will you be working with?

Copeland Enterprises Team. Mansion Management team. Copeland HQ staff (including Accounts, Events, Marketing departments).

Job Requirements

Experiences and education:

Must have:

• Barista trained
• Experience managing bars and cafes.
• Experience in catering or food sales.
• Level 2 Food and Safety.
• A fun. team-player who loves all things hospitality.

Job Location

Beckenham Place Mansion, Beckenham Place Park
Beckenham BR31SY