General Manager

Job Description

About Origin

Founded in 2004, Origin Coffee is one of Europe’s leading speciality coffee roasters. For nearly two decades, we’ve been shaping positive change in the industry, recently recognised as Most Sustainable Brand at the European Coffee and Hospitality Awards, and Overall Winner at the Global Coffee Awards. We’re based in Cornwall, with coffee shops across London, Cornwall, Bristol, and Edinburgh.

We’re proud to be a certified B Corp and a Real Living Wage employer with a true people‑first culture. We believe people do their best work when they feel supported, trusted, and able to grow.

About the role

As General Manager, you will lead our Southwark café and help define what Origin retail looks and feels like in London. You will lead a high-performing team, deliver a consistently excellent customer experience, and run a commercially successful café that reflects our brand and values. This is a hands-on leadership role with real on-the-floor presence and clear ownership of performance, people, and standards.

What You'll Do

• Lead day-to-day operations, service quality, and front-of-house standards
• Build, coach, and develop a skilled and engaged team, including SCA training progression
• Champion Origin’s customer journey, coffee knowledge, and community presence
• Maintain strong health, safety, and food compliance standards
• Actively identify opportunities to grow sales and community engagement
• Deliver agreed revenue and EBITDA targets

Compensation & Benefits

Work–Life Balance
We offer 34 days’ inclusive of your birthday, alongside enhanced sick pay, period leave and personal days. We also provide enhanced family leave to support every kind of parent.

Training
Learning and development are central to life at Origin. All employees have access to SCA training and ongoing learning opportunities, supported by a dedicated education and a programme designed by a 2017, 2018 and 2020 UK Cup Tasters Champion. As well as access to mental health and physical first aid training and qualifications.

Perks
We offer two paid volunteering days each year, access to a 24/7 Employee Assistance Programme and GP service, free therapy sessions, a cycle to work scheme, and pension scheme with a 5% employer contribution.

Discounts
You’ll enjoy a free weekly coffee subscription, unlimited free coffee on-site and employee access to our complete professional coffee equipment catalogue at cost price as well as access to B Corp–certified partner discounts.

Culture
As a B Corp certified and proudly independent business, we offer meaningful, creative work within an industry-leading brand that is rooted in strong values and a truly people-first culture.

Job Requirements

Who You Are

• An experienced hospitality leader with a background in speciality coffee or premium hospitality
• Commercially confident, operationally strong, and calm under pressure
• Passionate about people development, excellent service, and quality coffee
• Energised by leading a high-profile, design-led cafe
• Values-led, inclusive, and consistent in your leadership approach

Skills and Experience

• Experience managing a hospitality or speciality coffee site
• Strong financial capability across P&L, labour, and forecasting
• Proven people leadership and coaching experience
• Confident communicator with strong organisational skills
• Comfortable using Microsoft 365 and digital systems

Job Location

84 Scoresby Sreet
London SE1 0XN