General Manager

Job Description

We’re on the lookout for a talented General Manager to join our team at The Victoria

A warm and welcoming gastro- pub in the heart of east London with a strong emphasis on fresh, high quality sustainable fish and seafood, reflecting our love for our coasts and seasonal British produce.

Why join us:

We are a growing family of pubs and restaurants across London, and we believe that hospitality is all about the people – both our guests and teams.

Joining us means more than just taking a job- it’s a chance to be part of a team that values quality, growth and your development.

We invest in you with tailored training, support and clear paths to help you progress.

Passionate, Curious and Fanatical is our mantra.

· We are passionate about delivering warm, intuitive service and creating memorable experiences- the kind people come back for.

· Curious about finding ways to implement new ideas, better ways and constantly improve.

· Fanatical about doing things properly- from sourcing seasonal, local ingredients to running our venues with sustainability always on our mind.

What You’ll Do:

· Commit to the highest standards of service and focus on genuine hospitality and operational excellence.

· Work closely with the management team to oversee the smooth running of all operations and above all guest satisfaction.

· Make sure that every guest experience is memorable going above and beyond their expectations.

· Inspire, motivate and train your team to deliver the highest levels of service and genuine, warm hospitality.

· Build relationships with both our regular guests and local businesses to show our commitment to the local community.

· Lead the business with a hands-on approach to your role and ensuring that you consistently support your team in day-to-day operations.

· Manage all financial aspects from P&Ls, cost control, stock/inventory ordering and team scheduling.

· Ensure compliance with licensing, health & safety, hygiene standards to maintain a 5* EHO rating.

· Drive marketing, promotions, community engagement and footfall.

· Be a visible “face” of the venue: hands-on leadership, guest experience, problem resolution.

Job Requirements

· Previous experience as General Manager in a busy restaurant.

· Passion and knowledge of restaurants, good cooking and great customer service.

· Strong leadership, organisational and interpersonal skills.

· Commercially aware: able to manage budgets, drive revenue and control costs.

· Good knowledge of licencing laws, health & safety, hygiene, food and beverage operations.

· Flexible approach to work.

Job Location

The Victoria
110 Grove Road
LONDON E3 5TH