Job Description

This is a neighbourhood restaurant in the heart of the community and our hospitality reflects that. We want people to come in and feel like they're part of our family - real locals who have relationships with the team and look forward to coming in. The casual dining feel means that we're looking for someone smart, well-presented and passionate about what they do. There is a lot of scope to build and implement as we're a new opening, so someone who is looking to make their mark, and really hone their craft would be ideal. We're looking for a leader to grow and support a young FOH team to deliver the best hospitality experience possible.

Please note - we are ideally looking for someone to start ASAP!

Job Requirements

Team Management:

leading the FOH team by example; coaching and developing staff to help them to realise their full potential.
ensuring all FOH colleagues understand their roles to maintain high-quality delivery, but also a confident working environment where expectations are clearly communicated.
supporting any colleagues who are struggling or require additional support/training.
working closely with owners to shape the vision and putting clear plans in place to achieve outcomes.
ensuring all HR regulations adhered to and staff are properly looked after, rotas are fair etc.
managing any underperformance or staff issues head-on and efficiently but also with empathy.
Recruitment for FOH roles as required in partnership with owner.

Hospitality:

Honing the look and feel of the restaurant to create the right vibe of casual neighbourhood restaurant.
Excellent attention to detail, ensuring the customer experience is the best it can be. No detail is too small!
Ensuring the end-to-end journey of the customer is great; from answering emails and reservations, to effectively managing feedback/complaints gracefully and competently.

Operations:

Managing supplier relationships to maintain reliability, quality and good value for the business.
Supporting the FOH team to drive sales across all categories - being innovative and agile in making suggestions for business improvements.
manage the rota alongside owner.
Developing clear processes for opening and closing, shift changes, table settings etc. and expectations around these are well-communicated and staff feel confident to deliver. Leading service by example, sharing team briefings, training etc. where required.
excellent attention to detail for front of house; tidy, clean - a place people want to spend time.
Licensing legislation, maintaining local and government authority regulation, understanding licensing and regulations and ensuring objectives are upheld by all.
EPOS updating as required.
Ability to proactively manage budgets - stock and staff - to maximise GP
Be a genuine collaborator; working with kitchen to ensure service is smooth, efficient and pleasant for all!

Food - must genuinely be passionate about food and drink and hospitality :)