Packing & Dispatch Manager

Job Description

If you love the smell of freshly baked cookies and the satisfying feeling of a perfectly packed order flying out the door, this could be the role for you! 

We're Baked by Steph. A highly creative, energetic bakery based in the heart of East London. We specialise in hand-iced cookies and baked treats that are guaranteed to put a smile on our customers' faces. In 7 years, we've grown from a complete start-up to delivering hundreds of thousands of orders across the UK, working with the likes of Disney, Marvel and Google, and supplying partners like John Lewis, Selfridges and Treatbox. 

As we continue to grow and evolve, we're looking for a Packing & Dispatch Manager to join our team and take ownership of getting our beautiful products safely and swiftly into the hands of our customers. 

THE ROLE

This is a hands-on management role at the heart of our operations. You'll be responsible for leading our packing team, owning our dispatch processes end-to-end, and keeping everything running smoothly, even when it's a mad pre-Valentine's Day rush and the macarons are still in the fridge!

You'll be joining us at an exciting moment; we're in a focused period of growth, which means the team is lean right now, but the role is designed to scale with the business. You'll initially manage a small team of 1 (small but mighty!), with the expectation that this will grow to 2–3 direct reports as we build momentum.

KEY RESPONSIBILITIES

Packing & Dispatch

• Oversee and manage the full packing and dispatch process from morning set-up to end-of-day wrap-up
• Ensure all orders are accurately packed and dispatched on time via Royal Mail, courier or customer collection
• Brief the packing team daily, ensuring they have all order sheets, correct packaging and clear instructions
• Be a visible, supportive presence on the packing floor, checking in regularly and keeping the team on track
• Manage courier relationships and resolve any delivery issues swiftly

Packaging Management

• Own all packaging stock takes
• Manage weekly purchasing and regular price comparisons with suppliers
• Work closely with our primary packaging supplier on pricing, bulk orders, call-offs and usage forecasts
• Source and order packaging samples for new product lines in collaboration with our Brand Manager

Stock & Inventory

• Conduct and communicate regular stock takes across cookies, packaging, macarons and cakes
• Ensure FIFO is correctly rotated and date checks are maintained
• Work with the Production Planner and Customer Service Assistant to flag and resolve stock issues

Wholesale Management

• Manage wholesale relationships and logistics for key wholesale partners
• Support with new wholesale line set-up including case sizes, SKUs, weights and product descriptions

Team Management

• Lead, support and motivate a small but mighty packing team
• Manage holiday approvals and coordinate with the bakery on resource allocation
• Maintain a positive, respectful team culture, especially during high-pressure seasonal peaks
• Own team training and development, identifying where additional support is needed and taking the lead on putting it in place

Job Requirements

WHAT WE'RE LOOKING FOR

We need someone who is Monica Geller-levels of organised (she’s the GOAT after all), but who also knows that managing a team well means keeping people calm, motivated and supported, especially when things get busy.

The ideal candidate will be:

• An experienced team manager with a warm, respectful and encouraging management style
• Exceptionally organised with impeccable attention to detail: you can juggle multiple priorities without dropping a single cookie
• Calm under pressure. Keeps a cool head and brings steady energy to the team
• A natural problem solver who can think on their feet and adapt quickly
• Confident working across multiple platforms and systems (Google Workspace, Shipstation, Shopify experience a bonus but not essential)
• A brilliant communicator who can work cross-functionally with bakery, marketing and e-commerce teams
• Someone who doesn't mind the occasional team sing-along or podcast listening session! 

WHAT'S IN IT FOR YOU

• £35,000 per annum
• 50% staff discount 
• 28 days holiday per year, including bank holidays
• Longevity reward scheme - earn an extra day of holiday for every year served after your first two
• Annual work anniversary and birthday gift

Job Location

258 Paradise Row
LONDON E2 9LE