Job Description

The Black Pig is looking for a hands-on, motivated Duty Manager to join our team at Borough Market. Known for our properly sourced ingredients, Big Green Egg BBQs and seriously delicious sandwiches, we pride ourselves on quality, consistency and excellent customer service.

As Duty Manager, you’ll support the smooth day to day running of the business - leading the team on shift, maintaining high standards of food quality, cleanliness and food safety, and ensuring every customer has a great experience. You’ll help manage stock, support staff training and development, oversee shift organisation and ensure company procedures are followed.

We’re looking for someone who leads by example, thrives in a fast-paced environment, takes pride in the details and brings energy, initiative and a genuine passion for great food and hospitality.

In return we offer:

Competitive salary
No work after 6pm
Tight controls on out of hours comms
Option of 9 day fortnight (compressed hours)
Rota published far ahead with a fair balance of weekends off.

Job Requirements

We need someone with experience in a role with a similar level of responsibility. This job blends a fast paced service leading a large team whilst constantly being customer facing.

Strong customer service skills
Organisation
Attention to detail
Excellent communication
Not afraid to correct and give feedback
Approachable

Responsibilities

Ordering based on forecasted turnover
Stock takes
Training & developing staff
Leading and motivating the team, directing supervisors
Maintaining food safety standards
Maintaining cleanliness and health & safety - delegating to team members and upholding the standard
Responsible for EHO visits in the case the general manager is not present
Quality control of product
Maintaining procedures as implemented by operations manager
Hitting turnover targets by driving sales and optimising team workflow
Ensure customer experience is at the forefront
Organising shift cover for illness/absence