Job Description

ABOUT QVO HOSPITALITY

We are a North West based hospitality group with seven sites across three cities. Our brands include Maray, The One O'Clock Gun, Buyers Club and Café Barbette.

Maray was founded in Liverpool in 2014. Our unique food and drinks are created and served with passion, creating unforgettable experiences for our guests. We are an ambitious, growing company with an incredibly talented and passionate team, which has earned us a loyal following.

Our mission is to create unforgettable experiences, and care is at the centre of everything we do. We see the person we interact with, be it guest, colleague or supplier. We care about doing things properly. Honesty and integrity set the stage for our working culture, we do what we say we'll do, own our mistakes and use them as opportunities for development. We have passion for our industry, and give our people the platform to express their creativity and personality.

JOB OVERVIEW

This is an exciting time to join QVO Hospitality. We're a growing, ambitious group investing in how we operate, and this role is central to bringing that to life across our sites, with the support, tools and senior backing to make a real impact.

The Operations Manager is responsible for executing the operational strategy across the QVO Hospitality group, ensuring every site delivers consistently excellent performance against brand standards, financial targets and compliance requirements.

This is a hands-on, field-based, site-facing leadership role. The Operations Manager is the primary point of contact for General Managers on day-to-day operational matters, holding them accountable to their performance commitments while providing the coaching and support they need to improve. As with all support office roles, this role exists to support the teams in the sites in creating unforgettable experiences.

ACCOUNTABILITIES

Leadership & Creating Unforgettable Experiences

To provide visible, present and values-led leadership across all sites.
To lead, develop and hold General Managers accountable.
To act as a role model for QVO Hospitality's values of Care, Honesty & Integrity and Passion in every site interaction.

Operational Execution

To execute the operational strategy set by the Head of Operations consistently across all sites.
To ensure all sites follow Company playbooks, conducting regular reviews to ensure accuracy and commitment from General Managers.
To carry out regular structured site visits, feeding back findings to GMs and the Head of Operations.
To identify operational gaps across the group and work with GMs to address them promptly.
To lead and facilitate the weekly Monday GM Meeting, ensuring it is focused, productive and action-oriented.

General Manager Management & Development

To be the primary point of contact for General Managers on day-to-day operational matters.
To carry out 1-2-1s with each GM, providing clear feedback on performance and personal development.
To carry out monthly period reviews at site level with each GM, reviewing financial and operational performance.
To support the delivery of GM training, contributing operational content where relevant.
Over time, to facilitate Quarterly Site Planning Mornings, supporting GMs in setting and delivering site-level priorities.
To support GMs in identifying and developing talent within their teams, contributing to the company pipeline.

Budget & Financial Performance

To execute site budgets across all sites, ensuring GMs understand and are held to their financial targets.
To manage gross profit, wages, admin costs and overall site profitability, taking action where performance falls short.
To work with the Head of Operations and finance team to flag financial risks and opportunities.

Site Compliance & Maintenance

To oversee repairs, maintenance and site compliance across all sites, ensuring nothing is left unresolved.
To collaborate with the Group Head Chef to meet required health, safety and food hygiene standards at all times.
To maintain an accurate and up-to-date picture of maintenance requirements across the sites.
To work with GMs to ensure Trail checklists and compliance processes are completed consistently and accurately.

WHAT WE OFFER

Inclusion in our quarterly Support Office profit-share bonus scheme
Relocation package to North West
Mileage allowance
Private health insurance
Access to a business coach for one-to-one leadership support
Paid professional development
Laptop allowance
Enhanced family leave package
Loyalty bonus after 2 years
Quarterly VIP card worth £240
Gym membership reimbursement
Free staff food
35% staff discount for you + a guest
Cycle to work scheme
Refer a friend bonus scheme
Employee assistance programme with Hospitality Action
Christmas & summer parties

EQUAL OPPORTUNITIES

QVO Hospitality is an equal opportunities employer. We are committed to creating an inclusive environment for all team members and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Job Requirements

QUALIFICATIONS AND SKILLS REQUIRED

A minimum of 3 years' multi-site experience in hospitality, as an Operations Manager, Area Manager or senior multi-site GM.
Experience managing or supporting a team of General Managers or senior site managers.
Strong commercial acumen with a track record of managing budgets and hitting financial targets.
Organised and process-driven, able to execute consistently across multiple sites and priorities.
Experience embedding and holding teams to systems and processes across multiple sites.
Excellent communication and people management skills, with a natural ability to hold people accountable with care.
Strong operational knowledge across food, beverage, compliance and site management.
A genuine passion for hospitality and a high personal standard for operational excellence.