How can I report an issue or inappropriate message?

These are our dedicated interactive spaces for the hospitality sector. They are designed to foster relationships and facilitate discussions, allowing members to share resources, ask questions and support one another. To ensure the conversations remain relevant to your specific needs, we have split the community into two distinct streams. Members can be in both communities, if their needs and roles are relevant.

Countertalk Leaders: For managers and owners

Countertalk Hub: For everyone

These communities are strictly for those working directly within the hospitality sector. Whether you are a founder or a head chef, FOH or marketing, veteran or newbie, you are welcome. Please note that, to keep the space focused on peer-to-peer support, we do not accept applications from suppliers, sales representatives or external service providers. Access is not automatic; you must apply via our sign-up form so we can verify your role before adding you to the group.

To keep our communities safe and relevant, we ask everyone to apply via our sign-up form first. This helps us ensure you are placed in the right group for your role. Once our team reviews and approves your application, you will be sent a unique invite link.

We currently run two distinct communities to ensure conversations remain relevant to you:

Countertalk Leaders: For business owners and operators.

Countertalk Hub: For everyone

We encourage sharing resources, giving and asking for advice, and discussing industry news. Please keep it respectful and relevant. We want this to be a supportive space for everyone.

We ask that you do not post permanent job adverts in any of the chats. Paid job adverts are what allows Countertalk to keep providing those essential resources - please use our dedicated Jobs Board on the website for all recruitment, other than freelance roles. You are welcome to share a link to your Countertalk job listing if it is urgent!

Yes. We do not tolerate harassment, discrimination or spam. We want to foster an inclusive and positive environment. Any members violating these rules will be removed by the moderators.

If the notifications are too much, we recommend ‘muting’ the group in your WhatsApp settings so you can check it at your own pace. If you wish to leave permanently, you can do so via the group info page on your phone.

It is only visible to the people within the specialist group of which you are a member.

The groups are primarily for individuals working in hospitality. We do not tolerate using these groups for direct outreach or advertising purposes (see our code of conduct here). Recruiters or brands can get in touch with us directly here (insert link to contact page) for collaboration or advertising options.

Countertalk admins manage the Community to make sure it’s a safe, organised and value-filled space for everyone.

We review each application manually to ensure the quality of the community. Please bear with us - we usually process new additions weekly. If it has been longer than that, drop us an email to check on your status.