Job Description

About the role:

We are looking for a proactive, hands-on and experienced Shop Manager to lead the retail operations at Fortitude Bakehouse

You will be responsible for leading and managing the front-of-house and barista team during service, whilst ensuring that the shop is always professionally presented and operating to the highest possible standards

Working closely with the General Manager you will take ownership of the day-to-day retail operation, ensuring excellent customer service, exceptional product presentation, high standards of cleanliness, and a well-trained, motivated and professional team.

Job responsibilities:

Lead the retail operations within the shop and act as a senior decision-maker on shift
Taking pride and ownership in the presentation of the shop, display and coffee counter, ensuring that the environment is always clean, organised and professionally presented
Ensure the product displays are consistently maintained to the highest standard whilst managing stock levels, availability and quality.
Lead the front of house and barista teams during service, ensuring our high standards of hospitality, service and efficient and consistently maintained
Ensure that the team deliver a warm, knowledgeable and professional customer experience at all times
Train and develop the front of house team ensuring everyone is confident in their product knowledge and able to offer informed recommendations and appropriate upselling to customers
Ensure that all team members are appropriately presented, professional and briefed ready for service
Provide clear, construction and timely feedback to team members addressing issues as they arise. Conduct structured one-to-one appraisals to support the ongoing development of the team
Lead by examples and set the standard for customer service
Provide proactive solutions to issues that arise during service, taking ownership of problems and resolving them
Ensure opening and closing procedures are completed correctly and maintain the highest of standards for cleanliness, hygiene, and food health and safety
Work closely with the General Manager and bakery team to ensure a smooth service, monitoring waste and adjusting stock levels when needed
Support the General Manager with ordering, rota planning and training of new team members.

Job Requirements

Job Requirements:

A minimum of 2 years hospitality experience within a cafe, bakery, coffee shop or restaurant
Previous experience managing a team
Experience working in a fast paced, high volume hospitality environment
A genuine passion for food, coffee and great hospitality
Strong communication and people management skills
Excellent attention to detail and high personal standards
The ability to remain calm, organised and positive under pressure
A hands on approach and willingness to get stuck in when needed
A willingness to learn, develop and continuously improve

Who you are:

A pro-active person who is always looking for ways to improve the operation, both operationally and visually
A natural leader that enjoys working with, and developing a team
An independent person that takes pride in maintaining and exceeding standards without being asked
You take ownership of situations and look for a solutions rather than problems
Calm and composed under pressure with the ability to lead a team through a busy sertvice
Friendly, approachable and confident when dealing with both customers and staff
Someone who leads by example and cares about the presentation, quality and reputation of Fortitude.