What is the refund policy for Countertalk Events?
- Full Refunds: Available up to 7 days before the event start date. Please email service@countertalk.co.uk to request a refund.
- Within 7 Days: Tickets become non-refundable due to venue and catering commitments, but they remain fully transferable (subject to team approval).
- Discretionary Exceptions: We understand that life happens. Refunds requested within 7 days of an event are granted solely at Countertalk’s discretion and will be considered on a case-by-case basis.
More Countertalk Events FAQs
We host a variety of industry events, including panel discussions, collaborative roundtables, community competitions, and bespoke gatherings designed to connect and support the hospitality community.
ViewKeep an eye on our ‘Events’ page, our newsletter and social media. We usually release tickets through the website, and through instagram. Spaces fill up quickly, so we recommend booking as soon as you see something you like.
ViewOnce you’ve booked, your ticket will be saved right in your account! Simply log into the website, go to your Dashboard, and click on ‘My Bookings’. If you can’t find it or haven’t received a confirmation email, drop us a line at service@countertalk.co.uk and we’ll sort it out for you.
ViewNope! We’re keeping things paperless. Just bring your digital ticket on your phone (found in My Bookings) or give your name at the door—we’ll have your details on the guest list.
ViewPlease let us know as soon as possible so we can offer your spot to someone else on the waiting list. You can email us directly at service@countertalk.co.uk.
ViewYes! If you can no longer attend, you are welcome to pass your ticket to a friend or colleague. Just drop us an email with their name and email address at least 24 hours before the event so we can update the guest list.
ViewWe love collaborating. If you have a venue or an idea that aligns with our values of community and culture, please get in touch with us via the contact form to discuss potential partnerships.
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