Tech & Troubleshooting

Double-check you are using the correct email address. If you are still stuck, use the ‘Forgot Password’ link. If that fails, email us and we will look into it for you.

These can sometimes take a few minutes. Please check your junk folder. If it hasn’t arrived after 15 minutes, try requesting it again or contact support.

Our site is optimised for all modern browsers including Chrome, Safari and Firefox, on both desktop and mobile.

If you spot a bug or a broken link, please let us know by emailing our service inbox. Screenshots are always helpful!

Click ‘Log In’ and select ‘Forgot Password’. Enter your email address and we will send you a link to set a new one.