Job Description

We at The Good Reader are looking for an Assistant General Manager to join our buoyant FOH team with an immediate start available to the right candidate. We're looking for someone who works with passion, creativity and cares hugely about providing fun, friendly & professional service whilst working with excellent produce across our offering. We're looking for someone with extensive experience in floor management, bookings systems, team building and training with a wide range of product knowledge from both the bar and kitchen. Experience within bar work is also essential to the smooth running of our operation.

Take responsibility for the smooth running of the operation, with a particular focus on floor management and guest experience and maximising of bookings
Drive exceptional service standards and ensure consistency across every guest touchpoint
Be hands-on and visible, leading from the front and setting the tone for the team with shift briefings and in shift management
Lead, inspire and develop a high-performing team
Support recruitment, training and development of the team
Support with management of rotas, staffing levels and operational costs
Work closely with the General manager to deliver an outstanding overall guest experience and harness a positive team spirit at all times
Manage the opening and closing of the venue and help continue and improve operational procedures and standards
Drive sales, upselling and commercial performance
Maintain the highest standards of presentation, service and compliance

Job Requirements

We're looking for someone who has had strong experience within Gastropubs and restaurants and has a passion for great food and wine as a necessity within the role. Having traded for two very busy years we are looking for someone who wants to work within an independent operation and is passionate about helping to grow the business. The role and environment would suit someone with ambition to progress with a small but growing company (with potential growth opportunities coming in 2027) and holds aspirations to go into operations and ownership in the future.

A minimum of 2 years experience in management roles within Gastropubs and (or) restaurants
Extensive experience of managing floor service with multiple sections simultaeously
Strong knowledge of bar operations and some notable experience within this sector
Strong leadership skills with the ability to inspire and develop the team whilst displaying excellent knowledge of operational standards and service delivery
A hands-on, positive and energetic approach with a high attention to detail and a passion for maintaining exceptional standards with service and ambience
In support of the GM - you will manage the team with kindness and compassion and help harness the positive environment that exists already