group operations manager

Job Description

This is a new, senior position reporting to the ops director and working closely with David, the founder. You will be the operational lead for our restaurants day to day: the person our management teams in the kitchen and front of house turn to, and the person accountable for how each restaurant performs.

It is not a head office job. You will spend most of your week in the restaurants, with the teams, turning group strategy into what happens on a Friday night.

• Owning site-level performance: whilst sales, labour, margins, and compliance are important, guest feedback will always be our north star, and leading teams to deliver excellence in guest experience is paramount.
• Running the operating rhythm: weekly seniors meetings, restaurant management meetings, action plans and follow-through.
• Developing our senior teams, including recruitment, succession and performance management.
• Making sure compliance is tight: food safety, health and safety, licensing and employment practice.
• Leading operational projects, from new systems to new openings.
• Giving the leadership team a clear, honest picture of what is working and what is not, and coming up with ways to fix any issues.

Job Requirements

• Multi-venue operations experience in quality-led, independent restaurants, managing general managers rather than being one.
• Full P&L literacy. 
• Credibility with both chefs and front of house.
• A track record of developing senior managers who stayed and progressed.
• Capability with tech – from POS, Tenzo, HR software, inventory management, reservation software etc

Job Location

OMA
London SE1 9AL