Contract Sales Account Manager

£25,000 - £30,000 yearly
  • Foodchain
  • Pop Brixton, Brixton Station Road, London, UK
  • Sep 09, 2019
Temporary / Seasonal Office: Marketing & Communications

About us

We build tools to make it simple for restaurants and suppliers to focus on what they do best. Chefs are connected directly to suppliers in all categories, enabling them to trade directly, cut out the middleman where possible, and consolidate ordering and invoicing. We save them time and money, whilst facilitating valuable relationships. 

Suppliers run their businesses on Foodchain: accessing a large network of new customers directly and managing existing customers. Suppliers leverage the Foodchain order management software to consolidate logistics and payments, saving them time, earning more margin and building strong relationships.

Role description

Are you a people-oriented, expert charmer? Do you get a kick out of building relationships and landing sales? Do you want a chance to work for an exciting Food-tech start-up on a mission to transform the food industry? 

We're on the lookout for a confident, sales-oriented account manager to engage key members of our 500 strong Foodchain community. Your primary goal will be to manage cohorts of onboardes customers once they have got to grips with the Foodchain app - typically for 1- 3 months. Working within the Growth team, you will own the part of the sales funnel that focuses on upselling existing customers. The targets are simple but the role is what you make of it; with a passionate community of chefs and dozens of incredible suppliers to talk about, you won’t find it hard to increase that basket size with the right attitude and a touch of cheeky persuasion. 

Key takeaway - You’re a self starter who enjoys a challenge and the freedom of a startup environment.

IMP - 3 month rolling contract 

Direct report: Head of Sales and Marketing

Responsibilities

KEY RESPONSIBILITIES
The KPIs related to this role are based upon increased spend across accounts and retention.
Seamless handover of customers from activation to up-selling 
Own upselling, driving increase in av order and av monthly spend
Analyse spend by customer segment weekly
Work with ops on customer activity reports and churn reports weekly to take action on drop offs, drive up retention and increase basket spend.

KPI FRAMEWORK 
What are we measuring?
Where is the opportunity with new cohorts who are onboarded and engaged?
Are we engaging MAU on a regular basis?
Are we reacting to category and customer drop offs on a weekly basis?
Are we identifying opportunities for increasing spend on accounts 
Are we maintaining and improving customer retention % 

MONTHLY TARGETS 
% increase on weekly spend for owned accounts
Retention increased to 90% for 6+ months cohorts


Ideal candidate

Proactive, self-motivated and resilient
Excellent interpersonal and comms skills, strong phone manner to build rapport with customers
An ability to multi task and spin lots of plates; you will be creating touch points with a number of chefs/accounts, and will need good attention to detail to manage workload
An interest in all or some of the following: the hospitality industry, the social media landscape, food sustainability, technology

Desired experience/skills

2- 3 yrs sales experience. Sales experience within a startup is a bonus. 

Perks, incentives or benefits offered

BENEFITS 
Flexible, remote working available on agreement with your direct report 
Wholesale pricing on restaurant-quality produce
Potential to develop into a full time role

COMPENSATION 
£25 - 30k base salary dependent on experience
15% of upsell/ reactivation revenue
3 month rolling contract with opportunity to develop into FTE