Floor Manager

£26,000 - £29,000 yearly
  • Wolf
  • Stoke Newington High Street, London, UK
  • Aug 02, 2019
Full-time Front of House: Restaurant Manager Front of House: Assistant Manager Front of House: Floor Manager

About us

Osteria Wolf is a 50 cover neighbourhood restaurant situated on Stoke Newington High Street. We offer a modern British/Italian menu, that changes with the seasons.

Owned by a large Italian family, raised working on the family farm in the UK, we developed our love and passion for hospitality, high standard produce and bold drinks.

We utilise great quality products from both UK and Italy to create modern Italian with a twist.

Now in our 3rd year, we are growing our own produce and we are looking for the right candidate to help us drive our expanding offer.

Role description

We are looking for a Floor Manager to complete our small management team.


Responsibilities

  • Supervise and coordinate the activities of all staff to ensure the smooth and efficient operation of the restaurant
  • Maintains all steps of service and standards with each guest and employee they may come in contact with
  • Builds relationships with guests to ensure future visits
  • Oversee reservations, floor timing management, menus and seating charts
  • Lead and inspire the staff to achieve, and ideally, exceed company goals
  • Assist in the hiring, training, motivating, coaching of staff.
  • Assist, lead and conduct effective and consistent training sessions and pre-shift sessions
  • Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience
  • Ensure the neatness, cleanliness and order of the restaurant and equipment

Ideal candidate

  • Has previous experience in a venue of a similar calibre
  • Eats out on a regular basis & has a keen interest in hospitality
  • Can train, motivate & engage a diverse team, delivering consistent quality however busy they are
  • Is keen to expand their back of house skills, whilst retaining a commitment to the floor
  • Has a strong knowledge of wine

Perks, incentives or benefits offered

36 hour work week and amazing staff trips!

We all went to Osteria Francescana last year!